RTM Analyst
Posted on :
22-02-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1939133
Responsibilities:
- Extensive familiarity with software applications including MS Excel, knowledge and use of Access, CMS, Aspect Suites, and Business Objects a plus
- Consults with business units to develop solutions to business problems with financial impacts
- Creates short and long range analysis plans to meet business objectives
- Partner with key stakeholders encouraging best possible cross-functional working relationships to enhance total customer experience
- Monitors numerous real time metrics such as
- Monitor external factors that may impact workload volumes
- Track system issues and assess the impact on operational performance
- Monitor critical business operations and performance indicators at an interval level in real-time, , call volumes, average handle times, queue time, call center agent availability, and call center service level adherence
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
