Reservations Manager

Responsibilities:

• Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.

• Ensure the Hotel is actively securing the best possible Yields through following effective rate management practices.

• Ensure Inventory is effectively managed and displayed both trough the Holidex System and Opera.

• To actively participate in Yield and Revenue management meetings offering operational systems information.

• Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and yield.

• Monitor and ensure that all reservations team correspondence and guest contact is handled in a professional manner within 24 hour turnaround time.

• Ensure that InterContinental Hotels Group policies and procedures governing the reservations department are adhered to.

• Oversee the effective and accurate operation of all group reservations and FIT’s.