Reservations Agent
Posted on :
12-04-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2025994
Responsibilities:
• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• ollow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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