Reservations Agent

Responsibilities:

• Processes reservations by mail, e-mail, telephone and fax.
• Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
• Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
• Receives and posts advance daily and dispatches guest receipts regularly.
• Reconfirms bookings, ensures that correct guest names are received, and checks arrival times, rates and all other information on the bookings.
• Organise traces for follow up.