Remote Customer Service Representative

This is a remote position.

Full Job Description

You will scout the best rates for housing, flights, and rental cars for our customers. Our Customer Service representatives are responsible for researching best rates and deals for our customers from point A to point B. You will create a database for our sales teams to go in and find the deals you've accumulated. Eventually, we would like this person to start booking for customers as well. We are in search of someone who is organized, tech-savvy and knowledgeable in finding the best rates in the industry.

Join US!

We believe that our employees are a community, and we incorporate all the missing pieces of the industry. So much time is spent at work, so why not make it a place to enjoy? From Flex Schedules and Company Events, we want to be a place our people look forward to going every day. We believe by continually improving our work culture, we provide a greater sense of fulfillment to our employees. Join us in our exciting expansion as we enlarge our footprint in the travel industry.

Essential Duties:

• Contact housing/lodging, airline, and rental car businesses and negotiate best rates for our travel customers and healthcare industry workers.
  

• Cold call and/or contact businesses to get ahold of decision makers to find best pricings for lodging, flights, and rentals cars across the United States.
  

• Work with your assigned travel agents to assist with lead generation
  

• Generate your own leads by utilizing social media platforms
  

• Create and send out newsletters 1xmonthly minimum to attract interest
  

• Create a database for best rates and deals
  

• Measure, analyze, and report on past and present industry rates.
  

• Work with our Client Managers and Recruiters to find where our travelers are being placed, then create a database of those locations and best travel rates for them.
  

• Work with our partners such as Disney, Marriott, Universal, Carnival, Royal Caribbean, Expedia, Hyatt, RIU, Sandals, Beaches, Princess, Norwegian, Southwest, Frontier, Delta, American, United, etc.
  

Competencies:

• Proficiency in English (oral and written)
  

• Excellent communication and people skills
  

• Strong organizational skills
  

• Exudes a strong problem solving and positive Attitude
  

• Able to accept and implement feedback
  

• Must be a SELF STARTER who shows the ability to work with little to no instruction
  

Our Story:

We are a rapidly growing woman owned agency connecting people who love travel with accommodations that meet their needs. Placing a heavy emphasis on transparency for the traveler in the face of an ever-changing environment, we strive to provide a modern and streamlined approach to the world. We work to provide toptalent to our clients nationwide and are an equal opportunity employer.

Requirements

• Demonstrated experience in data entry and/or working with companies within the travel industry (hotels, lodging, rental cars, airlines/flights, etc.). * required *
  

• High school diploma is required.
  

• Bachelor s Degree is preferred or equivalent experience
  

• Basic knowledge of contacting vendors/business and acting as a brand ambassador of the company you're working for.
  

• Experience gathering and reporting data.
  

Benefits

Competitive Compensation

Discretionary Time Off

Flexible Scheduling