Job title: Regional Exam Security Force Lead/Manager
Experience: 8 to 10 Years
Location: Multiple locations across India
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Good understanding & knowledge in activities/processes related to Security (Physical & digital).
- Experienced in managing a Security Team.
- Experienced in handling stressful situations.
- Working knowledge of handling security deployments at events or malls.
- Knowledge of purchase order and invoice payment processing.
- Working knowledge of security systems such as CCTV and access control.
- Experienced in vendor management.
- Communicates well and has excellent written and verbal skills.
- Mastery on MIS (MS Excel, word, and PowerPoint).
- Open to travel within the state
- Experience of functioning in a cross functional environment.
- Open to take complete ownership, responsibility & accountability of assigned work.
- Knowledge of Security SLAs, State Statutory Norms and Escalation Handling
Good-to-Have
Professional Certifications in Physical security domain, Team Management Skills, Strong analytical and logical understanding, Language skills (Hindi, English, local language)
Responsibility of / Expectations from the Role
- Complete ownership of security arrangements/deployment at all exam venues within the Zone/Region/State/City.
- Planning and conduct of monthly Mock Drills and security audits at Venues across Zone/Region/State/City.
- Implement and manage reporting structure/requirements related to Zone/Region/State/City.
- Take initiative to introduce technology in managing the Exam security arrangements.
- Complete ownership of managing security related incident/issues/escalation within Zone/Region/State/City. Ensuring zero security incidents on exam / non exam day.
- Responsible on Planning and coordinating monthly / quarterly meetings with security agencies . Sharing MOM of meeting with ESF head on monthly basis.
- Ensures deployment of security guards as per the ration shared by project manager.
- Ensure rotation policy is followed by security agency at all exam venues.
- Ensures city/ hub level buffer pools of security guards are maintained by security agency as BCP
- Ensure guards are well trained w.r.t crowd management, frisking, firefighting, material in/out and assess control process at each exam venue.
- Ensure reports are rendered on time by security agencies as per agreement (Fortnightly training, BGC, No dues certificate post completion of payment.)
- Ensure Entry/Exit register and material in/out registers are maintained properly at each exam venue.
- Ensure Closure of NC, observation etc. raised by external auditor such as PE, IEG and Clients through security agency (Tracking of NC through records, NC/observation tracker) to enable compliance of SLA
- Coordinate with RADM/HADM/VADM on security related matters
- Take preventive and corrective steps to strengthen the security arrangements at Exam Venues
- Take initiative to introduce technology in managing the Exam security arrangements
- On time invoice payment for the services rendered by security agency as per the terms mentioned in contract
- Overall ownership of activities involved to ensure Security of exams venues
- Responsible for carrying out cross zone security audits as assigned by ESF head time to time.
- Responsible for taking surprise security checks at all the venues assigned and share report to ESF Head.
- Responsible for maintaining the security data, escalation matrix, deployment ratio of various projects, SLAs, Penalty data, Provisioning, Attendance verification and sharing reports from 3rd party apps (CC) to ESF Head.
- To ensure smooth deployment as per client requirements and timely sharing deployment report to ESF head.
- Any other duty/job assigned from time to time
Skills : Exp in managing large security task force/Service is preferred,Minimum Graduate and any professional degree/certificate in physical/Electronic Security is preferred.