PBX Operator

Answer Telephones

As the person responsible for maintaining the switchboard area, answering phones is a primary task for PBX operators. They ensure that all calls are dealt with politely and quickly, and that callers are transferred to the correct person or assisted in finding an appropriate person if theyre unsure who they need to speak to. Operating the switchboard means screening calls, routing them to the correct person, and relaying messages.

Make Emergency Calls

As a companys first point of contact, PBX operators are familiar with emergency procedures and know how to handle dangerous or threatening situations safely. If anyone poses a threat to the organization, either via a call or in person, PBX operators have a duty to inform senior staff members or security.

Transfer Information

PBX operators gather basic information from callers to understand who they need to be passed through to or to answer questions they may have, such as directions to the office or contact details for a particular staff member. For recipients of calls who arent in the office, PBX operators take messages to relay at a later date or to pass on to another team member. This includes internal communications with all departments to ensure quick response to guest and associate needs.

Troubleshoot Equipment Faults

PBX operators need a basic understanding of how the telecommunication system works to make repairs if something breaks down. Basic maintenance tasks are part of the PBX operators responsibility, meaning they need to attempt to fix any issues that arise to get the system working again as quickly as possible.

Perform administrative tasks and other duties as assigned