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Operations Customer Success Manager
drjobs Operations Customer Success Manager

Operations Customer Success Manager

drjobs 4-5years
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Operations Customer Success Manager
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Job Description

Req ID : 2232800
1. UNLOCK Operations & Project Management
- Work with all stakeholders from Marketing, Operations, Tech and external agencies to ensure the smooth running of UNLOCK projects & processes
- Establish and grow the operations processes for UNLOCK internal processes
2. Customer Success Management
- Own & enhance the UNLOCK customer success experience for service seekers and service providers, this includes all customer touchpoints through the onboarding, management & retention stages
- Own and manage UNLOCK Assist and customer matchmaking service with data and insights about leads conversion, size, and other important metrics

Requirements

4+ years of experience.
bachelor degree.
Customer success, operations management, organizational skills, dealing with senior people in professional contexts.
Growth mindset, agile mindset, can work with multiple stakeholders internally and externally.


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