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Network Support Expert

Network Support Expe....

Orange Business Services Egypt - Cairo - Egypt

Network Support Expert

Orange Business Services Egypt -

Cairo - Egypt

Posted on : 18-03-2023

2 - 2 years

Not Disclosed

1 Vacancy

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Posted on : 18-03-2023

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Network Support Expert

Orange Business Services Egypt - Cairo - Egypt

Posted on : 18-03-2023

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Job Description

Req ID : 1984198

Responsibilities:

Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams.
Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level
Responsible for fault isolation and providing proper resolution
Act as service matter expert for all new technologies & be SPOC for their support related issue, knowledge road map during his shift.
Provide professional technical support and troubleshooting for all issues escalated from the service desk & incident management teams.
Provide proper resolution in complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Provide status updates to the service desk & incident management teams to Inform customer on technical progression, if required.
Ensure service level agreement “SLA” is met during incidents handling.

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Orange Business Services Egypt
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