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Network Support Expert
drjobs Network Support Expert العربية

Network Support Expert

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1984198

Responsibilities:

  • Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams.
  • Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation level
  • Responsible for fault isolation and providing proper resolution
  • Act as service matter expert for all new technologies & be SPOC for their support related issue, knowledge road map during his shift.
  • Provide professional technical support and troubleshooting for all issues escalated from the service desk & incident management teams.
  • Provide proper resolution in complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
  • Provide status updates to the service desk & incident management teams to Inform customer on technical progression, if required.
  • Ensure service level agreement “SLA” is met during incidents handling.

Employment Type

Full Time

Company Industry

Accounting & Auditing

Department / Functional Area

IT Hardware Support

Key Skills

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