Network Support Expert

Responsibilities:

• To be main support entity for NSE team technical queries or complex cases.
• Work with team head to set the plans for knowledge sharing for any new technology to be supported by the team.
• Work with Team head to set training & development needs for every team member.
• Being first point of contact for escalations & align with team members for fast resolution as well as update Team Head with escalations received & if support is needed before reaching higher levels of escalation
• Keep team share point database accurate and up to date.
• Work with team head to adjust Way of Work (WoW) document & update it accordingly whenever new technology to be supported or new process/interlock to be followed.