Mobile Customer Support Representative

Job Brief: As North America's largest retail travel agency franchise, Expedia Cruises is a full-service leisure travel agency anchored by our deeply passionate expertise for air, land, and sea vacations. Backed by the most powerful travel brand in the world – Expedia – we’ve thoroughly integrated their massive brand presence, state-of-the-art technology, unrivaled marketing, and distinguished supplier relationships to become Expedia’s cruise experts. Our network includes over 290 independently owned franchise locations and more than 6,100 Vacation Consultants in Canada and the United States. As part of the Expedia family of brands, we're able to leverage billions of dollars in buying power to provide our customers with a complete range of vacation products at exceptional value. Each Expedia Cruises location helps customers book All-Inclusive Resorts, Coach & Rail Tours, Vacation Packages, Homes & Villas, Insurance, Flights, Hotels, and Activities.

We are seeking a mobile customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

Responsibilities:

• Generating sales leads.
• Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.
• Managing incoming calls.
• Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.
• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
• Establishing data entry standards by continually updating filing systems to improve data quality.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

Skills Required:

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Excellent knowledge of data entry software, such as Ninox, Kintone, and OmPrompt Order Management.
• Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
• Good communication skills and the ability to collaborate with staff members.
• Familiarity with CRM tools.
• Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.