Marketing Coordinator

Purpose of the Position

• Overall marketing materials orders consumption follow up
  
• Sharing plans, assets, and overall materials with Agents/Merchants on a timely manner, and ensure Agents/Merchants understanding of use
  
• Making sure the items are stored in a safe and clean environment
  
• Monitor Agents/Merchants performance and progress, and report to line manager
  
• Coordinate with stakeholders to enhance operations & understand new Agents/Merchant s needs
  
• Agent/Merchant coordination thru sales team and in person to ensure effective execution of marketing plans
  
• Proper researching, collection of info, discussion with sales and related stakeholders to understand requirement, preparation of note to top management for approvals
  

• Assisting customers with their inquiries and issues by offering the right answers and solutions
  
• Managing consumer interactions by ensuring timely responses to all comments, messages and reviews on social media sites, Apps, and websites
  
• Execute social media strategies that build brand awareness, generate inbound traffic and increase sales
  
• Draft training communication strategy and work with Team and Manager to develop, improve, and publish
  
• Posting content and interesting articles or blog posts relevant to the company s products or services
  
• Scheduling posts on social media sites to increase exposure to target audiences
  
• Play as a focal point between Teams (Marketing Customer Service and Call Center)
  
• Day-to-day follow-up & coordination with teams (Marketing, Customer Service and Sales)
  
• Coordinating with the marketing team to develop strategies for engaging users with the content on social media sites and other communication channels
  
• Regular training in the Customer Service Department (Call Center and Direct Sales) per the agreed agenda with management
  
• Draft training communication strategy and work with Team and Manager to develop, improve, and publish.
  
• Proper research, collection of info, discussion with Marketing, Sales and related stakeholders to understand requirements, and preparation of notes to management for approvals
  
• Identify new digital, mobile, and social marketing trends and ensure that the brand is ahead of industry developments
  
• Overall handling, follow up and reporting of marketing subscriptions
  
• Utilize the solid analytical ability to evaluate end-to-end customer experience across multiple social media channels and customer touch points
  

Requirements

• Degree in Finance, Business administration, Marketing or related filed is a plus
  
• In-depth knowledge/experience of SEO, SEA, social media, web analytics and reporting
  
• Strong creative written and verbal communication skills in English, Arabic and Kurdish
  
• Good knowledge of CMS (website and mobile app).
  
• Up to date with the latest trends and best practices in online marketing and measurement
  
• Strong organization and administrative skills
  
• Strong analytical skills and data-driven thinking
  
• Experience in modelling and analyzing various KPIs
  
• Excellent project management skills including facilitating cross-functional work stream planning and documentation, ensuring timely development and execution
  
• Ability to proactively identify opportunities, take initiative and multi-task in a fast-paced environment.
  
• Ability to establish and build business relationships
  
• Very strong communication, analytical and inter-personal skills (written and verbal)
  
• Can-do attitude with an entrepreneurial spirit
  
• Ability to multitask while maintaining a strategic focus
  
• Overall handling, follow up and reporting of marketing subscriptions