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Lead Technical Support Analyst
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Lead Technical Suppo....
Parvana
drjobs Lead Technical Support Analyst العربية

Lead Technical Support Analyst

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1 Vacancy
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Job Location

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Johannesburg - South Africa

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2081775
Client Details:
Our client, a leading provider of innovative solutions, is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.

Role Responsibilities:
  • Provide technical support to customers, resolving issues and error messages encountered in a live production environment.
  • Manage a team of 2 or more, develop their skills to meet objectives and customer Service Level Agreements (SLAs), and lead daily team activities.
  • Design, develop, and test new software solutions using various technologies, while also researching new technology and development tools.
  • Create both customer-facing and technical documentation for processes created or modified.
  • Perform technical troubleshooting and collaborate with L4 teams for advanced support.
  • Adapt to different business time zones and participate in an on-call 24/7 roster that includes weeknights, weekends, and public holidays.
  • Occasionally travel to customer sites as required.

Relevant Qualifications / Experience:
  • Possess a Degree or Diploma in Information Technology, Computer Science, Engineering, or a related field, or have equivalent experience.
  • Have 7+ years of work experience in the software industry or related fields.
  • 2 years of work experience in a leadership role, managing a team of 2 or more individuals.
  • Experience in operational support, billing systems, and other technical areas such as Oracle database, RedHat Linux or Unix OS, and Windows Server.
  • Proficiency in English within a business environment.
  • ITIL accreditation is preferred.

Work Type / Location:
  • Hybrid position based in Johannesburg

Job ID:
  • J104268

PS Even if you feel you don t have all the skills listed or if this spec isn t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -

Support Analyst, Leadership, Billing Systems, Oracle Databases, RedHat Linux, Unix

Employment Type

Full Time

About Company

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