Lead IT Trainer

Equinox Consulting Partners is seeking an experienced IT Trainer for our client in Richmond, VA The Lead IT Trainer will lead the team of Regional IT Trainers for the Virginia Department of Health (VDH.) The agency has a need for trainers with Information Technology related skills in each VDH Region to assist employees with knowing what products are available to them and how best to use them in their daily tasks. This is a HYBRID role that will requirement the successful candidate to work ONSITE up to 3 days a week. Only candidates who live in the Richmond, VA area will be considered.

Skills :

• Lead and measure performance of Regional Training Team.
• Reports status of the team and work weekly.
• Determine and drive strategy and methods of training cadence, content, and delivery for the team.
• Set goals for the team and enable the team to best align and perform duties and leverage content created and programs developed to ensure consistency in training throughout the organization.
• Ensures tickets are responded to in a quality and timely manner.
• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs to the Office of Information Management and within the regional training team to best develop learning strategies, content, and delivery that best fits the needs of the users
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials
• Deliver trainings and offer follow-up support for ongoing learning
• Coach staff through troubleshooting computer hardware and software issues
• Advise staff regarding choosing applications and databases for their needs
• Respond to VDH IT Service Portal Tickets for training related requests
• Travel once a month to provide on-site training, if necessary
• Provide office hours for impromptu training requests.