Jr Infrastructure Engineer

Job Title: Jr. Infrastructure Engineer

Job Location: Johnston, IA

Job Type: Long Term Contract
Note: Only USC and GC can apply.

Job Description:

• Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of that environment. \
• Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams
• Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical examples include contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations. Typical examples include: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.

NOTE: This is an onsite role working for Client at client facility in Johnston, IA. Travel may be required to other locations.

Required Skills:

Top Must Haves

1. Focus on break fix for hardware/software and ensuring customer satisfaction
2. Working and collaborating in a team environment to solve problems and work on projects
3. Good communication and ability/desire to learn

At least one (1) year relevant experience. College degree preferred, but not required for this role.

Skills :