IT Support Specialist

Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain s roadways.

As a family run business and over 7 years under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn t even know possible and we love being part of that journey!

Our significant growth has led us to investing further in our IT infrastructure and systems, whilst making huge digitalisation efforts to stay ahead of the curve. With this comes complexity and requirement for an experienced and growth orientated IT Support Specialist to help lead this journey and join our Fueller family!

Requirements

• Consulting with managers and other departments as required.
  
• Become the internal expert on all core applications and provide first and second line technical support.
  
• Training end-users on hardware functionality and software programs.
  
• Resolving logged errors in a timely manner.
  
• Provide technical support during new product/system implementations and internal change projects.
  
• Assisting in deploying new system functionality.
  
• Liaise with third party suppliers and partners to assist in implementations, conduct high-level troubleshooting, and/or escalate issues.
  
• Administer the setup of new hardware and software for new starters (along with ad hoc hardware/software set up across the business).
  
• Monitoring hardware, software, and system performance metrics.
  
• Updating computer software, as well as upgrading hardware and systems.
  
• Maintaining databases and ensuring system security.
  
• Documenting processes and performing diagnostic tests.
  
• Keeping track of technological advancements and trends in IT support.
  

• Up to 3 years experience within IT Helpdesk (i.e. 1st line Support/2nd line support)
  
• The ability to learn quickly and take in complex information.
  
• A bachelors degree in computer science, information technology, or similar.
  
• Proficiency in IT helpdesk software, such as Zoho Desk and Jira or similar.
  
• Exceptional ability to provide technical support and resolve queries.
  
• In-depth knowledge of computer hardware, software, and networks.
  
• Ability to determine IT needs and train end-users.
  
• Experience using MS dynamics CRM, D365, PowerApps and Business Central.
  
• Experience in documenting processes and monitoring performance metrics.
  

• Great aptitude for problem solving and a naturally inquisitive mind
  
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY
  
• Excellent communicator and act as an ambassador for all stakeholders
  
• Resilience and ability to understand and translate complex information into simple actionable instructions
  
• Ability to be methodical and logical when making decisions
  
• Attention to detail with a real pride in your work.
  
• Excellent organisation and time management
  
• Thriving in a fast-paced environment
  
• Being commercially savvy
  

Benefits

• Pension Scheme:After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
  
• Health & Wellbeing:All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.
  
• Holiday Entitlement:You will be entitled to increase personal holiday allowance with increased service, as well as your birthday and work anniversary off.
  
• Career Progression:We track all employees progression by creating personal development plans, we have a fueller academy in place to also support this.
  
• Incentives & Good Commission:We offer uncapped commission for our Sales agents, as well as regular incentives for everyone across the business to get involved in.
  
• Location:Based in Birmingham City Centre, with panoramic views from the office floor. We offer remote working per week too at discretion of your manager.
  
• Other benefits:Monthly employee awards, which would include a lunch provided. Have the last Friday of the month off*. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.
  

A little more for you to know..

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store s future. We will support you, nurture you, and give you the best platform to succeed we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!