IT Change management Lead - Hybrid

JD-

This role will lead and execute change management across several technology projects (e.g., app realization, sunsetting systems). The ideal candidate is personable and has technology experience but also understands the business side. They should have experience working in agile environments and with ADO.

Summary/Responsibilities

The Technology Change Management Lead will be responsible for leading change across several technology projects with a focus on driving strategic outcomes and implementing sustainable change. This role requires an out- of-the-box thinker able to operate effectively at all levels of the organization and excited to create tangible value for the company.

Responsibilities Include:

• Establish a strong change approach that has clear ownership and accountabilities; expedites decision making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments
  
• Orchestrate effective change execution to deliver in alignment with iterative/agile methodologies and address cross-workstream change dependencies and issues
  
• Build strong relationships and act as a strategic advisor for workstream leads; lead conversations to define and clarify changes needs and impacted audiences
  
• Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for a program or project
  
• Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  
• Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning
  
• Proactively anticipate, identify, track and resolve change risks and issues
  
• Ensure Prosci and industry change management best practices are leveraged for execution and standards are utilized throughout the execution lifecycle
  
• Continually measure the success of our change adoption efforts, communications strategies and tactics using analytics
  
• Develop innovative communications approaches and tactics that will drive audience engagement and adoption-- aligned with corporate and department objectives, brand messages and company standards
  
• Work with key stakeholders and subject matter experts to develop communications, including email announcements, presentations, articles, talking points, website copy, video scripts, basic video editing, etc.
  
• Conduct and execute on research to ensure messages are relevant, accurate and targeted appropriately
  
• Create, organize, and update content in our central repository to ensure it is easily accessible
  
• Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcomes
  

Qualifications/ Experience:

• 5+ years of experience in change management roles with successful track record of leading technology change efforts
  
• Bachelor s degree. MS or MBA a strong plus
  
• Change Management qualifications (e.g., ADKAR certification) a plus
  
• Experience operating within an agile environment and using ADO
  
• Experience with driving enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent a plus
  
• Experience working with global teams
  

Skills:

• Tech savvy with knowledge of business processes and impacts
  
• Knowledge of standard documentation tools (e.g., Excel, PowerPoint, ADO) and able to learn and adapt effectively to new operational tools
  
• Excellent communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization Executives to front line employees
  
• Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.)
  
• Strong networking and influencing skills, especially in terms of navigating FM Global organization to coordinate across a large and varied set of stakeholders
  
• Ability to quickly develop understanding of new operating model concepts and drive change
  
• Strong attention to detail systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO
  
• Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders perspectives; not deterred by executive opposition.
  

JD- This role will lead and execute change management across several technology projects (e.g., app realization, sunsetting systems). The ideal candidate is personable and has technology experience but also understands the business side. They should have experience working in agile environments and with ADO. Summary/Responsibilities The Technology Change Management Lead will be responsible for leading change across several technology projects with a focus on driving strategic outcomes and implementing sustainable change. This role requires an out- of-the-box thinker able to operate effectively at all levels of the organization and excited to create tangible value for the company. Responsibilities Include: Establish a strong change approach that has clear ownership and accountabilities; expedites decision making; enables effective communication within and across components; and aligns the team and organization on the timeline, key deliverables, progress, and impediments Orchestrate effective change execution to deliver in alignment with iterative/agile methodologies and address cross-workstream change dependencies and issues Build strong relationships and act as a strategic advisor for workstream leads; lead conversations to define and clarify changes needs and impacted audiences Apply a structured approach to design and execute a change strategy and plan that drives the readiness and adoption required for a program or project Lead change management activities and create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan Ensure successful execution of the change management plan, including stakeholder engagement, successful change communication and support for training and development planning Proactively anticipate, identify, track and resolve change risks and issues Ensure Prosci and industry change management best practices are leveraged for execution and standards are utilized throughout the execution lifecycle Continually measure the success of our change adoption efforts, communications strategies and tactics using analytics Develop innovative communications approaches and tactics that will drive audience engagement and adoption-- aligned with corporate and department objectives, brand messages and company standards Work with key stakeholders and subject matter experts to develop communications, including email announcements, presentations, articles, talking points, website copy, video scripts, basic video editing, etc. Conduct and execute on research to ensure messages are relevant, accurate and targeted appropriately Create, organize, and update content in our central repository to ensure it is easily accessible Support the buildout and improvement of Project & Change Management standards and practices to ensure better outcomes Qualifications/ Experience: 5+ years of experience in change management roles with successful track record of leading technology change efforts Bachelor s degree. MS or MBA a strong plus Change Management qualifications (e.g., ADKAR certification) a plus Experience operating within an agile environment and using ADO Experience with driving enterprise level programs (requiring large scale change management) and demonstrated strength as an enterprise change agent a plus Experience working with global teams Skills: Tech savvy with knowledge of business processes and impacts Knowledge of standard documentation tools (e.g., Excel, PowerPoint, ADO) and able to learn and adapt effectively to new operational tools Excellent communication skills (including written and oral presentation skills) with ability to communicate and adapt communication to all levels of the organization Executives to front line employees Ability to multi-task and partner effectively with different types of stakeholders (Core Insurance, Support Functions and Business Enablement.) Strong networking and influencing skills, especially in terms of navigating FM Global organization to coordinate across a large and varied set of stakeholders Ability to quickly develop understanding of new operating model concepts and drive change Strong attention to detail systematic and strategic thinker who can foresee long term implication and challenges in implementing change through the PMO Willing to challenge the status quo, confident in own ideas while willing/able to take stakeholders perspectives; not deterred by executive opposition.