Internal Market Research

Responsibilities:

• Manage the whole process of initiating telephone calls to existing and potential customers as per the the set schedule and the agreed upon set targets.
• Manage the End-to-End data processing phase with regards to editing, coding and data entry of all customers’ responses captured through the telephone calls and interviews.
• Follow up daily on the team performance and productivity and solve problems when needed.
• Answer all the special needs and requirements of the team through out the day to ensure the smooth operation and process.
• Undergo regular audit and quality checks across the whole team on project by project basis to ensure the accuracy and reliability of the data collected.
• Lead the telesurveys team to the optimum productivity and ensure set targets are met.
• Receiving and handling internal client’s market research requests with respect to all related Tele-survey researches and requests.
• Design new Internal research surveys, including development of questionnaires, and designing sampling approaches and structure.
• Achieving MR targets (More than 40 Adhoc reports per year in addition to the Trackers reports handled through the Internal tele-survey team).
• Lead the end to end process of the different Market Research requests and Tele-surveys requested by the whole Commercial Department, as well as Customer Service and Sales departments.