drjobs
Infrastructure Engineer Waterloo IA
drjobs Infrastructure Engineer Waterloo IA العربية

Infrastructure Engineer Waterloo IA

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1999583

NOTE: This is an onsite role working for CLIENT at one of its top clients (John Deere), at its facility in Waterloo, IA.

NOTE: W2 only. No C2C, please.

ADDITIONAL NOTES:

This is for one, first shift position (7am to 3:30pm CST) -- will work ONSITE

There is a weekend on-call rotation that these positions will be a part of. Will have to work weekends when required.

Overtime (OT) is possible, but not guaranteed

Some travel between Waterloo area locations is possible

Job Description

This role will provide onsite deskside Tier 2 support to the client's Waterloo, IA, location through performing the following duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

Responsible for effective e-mail communications and ability to create and maintain basic

documents/records: Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests

Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

Applies some technical knowledge in the support of processes or operations Typical examples: understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.

Job Requirements

Knowledge of computing and networking concepts and fundamentals

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions

Knowledge of computer security policies and a general overall knowledge of computer security concepts

One (1) year or more IT experience preferred, but recent college graduates will be considered

Education Requirements

Degree in an Information Technology discipline or equivalent experience

High School or secondary diploma or equivalent

Skills : IT

Employment Type

Full Time

Company Industry

Accounting & Auditing

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.