Information Technology Support Specialist

About the job Information Technology Support Specialist Responsibilities: Expertise with messaging technologies: SMS, SMPP, GSM Proficiency in Windows/Linux OS. Strong technical support experience, ideally within the telecommunications Good knowledge of networking and database technologies Excellent written and verbal communication skills; collaborative and keen to share knowledge/mentor Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Requirements: Ability to work overnight shift. A bachelor's degree in computer science, information technology, or similar work experience. Exceptional ability to provide technical support and resolve queries. In-depth knowledge of computer hardware, software, and networks. Ability to determine IT needs and train end-users. Experience in IT helpdesk software. Experience in documenting processes and monitoring performance metrics. Advanced knowledge of database maintenance and system security. Ability to keep up with technical innovation and trends in IT support.

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