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Incident Management Specialist
drjobs Incident Management Specialist العربية

Incident Management Specialist

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1902357

Responsibilities:

• Owns the chronic and the complex problems / incidents.
• Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team.
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Comply with all the special process and procedures agreed with the account teams and customers.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure.
• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
• Liaise and refer issues to correct/relevant entities when needed.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

IT Software

Key Skills

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