Higher Teacher

Responsibilities:

• Design and deliver CPD initiatives within a developing field of specific interest (e.g. young learners, corporates, adults, teacher training, online learning)

• Review and analyse student/customer feedback received to improve personal practice and to make suggestions to senior colleagues in the development of new or improved products, services or ways of working within the Teaching Centre to continually improve levels of customer satisfaction

• Recognise and understand the impact of incidents arising (e.g. complaints, resourcing problems, logis-tical or technical difficulties) and proactively alert appropriate colleagues (e.g. customer services) to any issues of concern to minimise the negative impact on service delivery or customer experience

• Provide ideas and local market customer insight to develop high quality local marketing and promo-tional materials to increase customer take-up of products and services

Commercial & resource management

• Identify opportunities to deliver teaching services more efficiently/ effectively and make recommenda-tions to senior colleagues accordingly

• Actively seek to maximise value for money when acquiring resources, goods or services for the teach-ing team