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Guests Sales Manager
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Guests Sales Manager

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1 Vacancy
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Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1990237
Guests Sales Manager
Full-time
LatAm – Remote

Company Profile
EVB inventory offers short-term rentals making sure employees can move through the world with confidence while assuring them satisfaction and covering all their meetings, events, and business needs. 15+ years of experience curating exclusive destinations. As a professional solutions service provider, EVB seeks automation & commercial augmentation while providing permanent professional interaction with -all kinds of- hosts and guests.

“To fulfill all EVB traveler’s aspirations through the best beyond-hotel hospitality experience”

Fundamentals
  • HQ in Florida, US & Cloud Based.
  • Global Equal Opportunity Employer / Giving opportunities.
  • Powered by talent and diversity.
  • Permanently donating part of our profits to good causes.
  • Travel-dreaming

What you will focus on
  • Develop and execute a strategy to scale direct guests’ reservations revenue
  • Proactively identify and seek out new guests to prepare quotes and increase reservation confirmations
  • Engage with key and historical guests, ensuring excellent service is provided to grow customer loyalty
  • Understand and document customers’ profiles, travel preferences and trends, priorities, and goals leading to better sales planning and RFQs. This may include:
      • Individual Guests
      • Group Travel
      • MICE
      • Corporate Guests / Business Travel
  • Works closely with Reservations Management team and takes on responsibility for overall guests’ traveling programs & experiences – from inquiries to specific requirements completion.
  • Establish and maintain relationships with resellers, vendors, and any other external partner to develop and achieve account strategies and opportunity plans.
  • Manage pipeline, revenue forecasts, sales activity for maximum efficiency and visibility.
  • Create a sales pipeline and close new guests / reservations through proactive outreach to prospective clients utilizing a combination of email campaigns, networking, cold calling, and market research.
  • Communicate value propositions to guests that speak intimately to their needs and requirements.
  • Guests’ retention strategies by building and strengthen relationships with existing guests.
  • Forecast and track key account metrics
  • Provide regular and efficient updates on assigned accounts to sales management.
  • Drive timely resolution of customer issues and ensures high levels of customer satisfaction with EVB products and services.
  • Serve as the primary guests’ contact for support issues requiring customer concern, then leverage to EVB customer care team.

What we are looking for
  • 2 to 4 years of direct guests’ sales experience desirably at travel agencies or companies within the hospitality sector.
  • You are an experienced sales leader, consultative seller and have a proven track record of success.
  • Experience with full sales cycles and RFXs.
  • Excellent account management skills and customer-centric attitude.
  • Experience in developing processes to drive best in class customer satisfaction.
  • Respond to inquiries from external customers.
  • Exceptional communication and presentation skills with an emphasis on product information.
  • You are highly motivated, entrepreneurial, energetic, and willing to thrive in a high growth, face-paced environment.
  • You have excellent problem solving and negotiating skills
  • Effective and persuasive communicator (both verbal and written) with an ability to summarize EVB's value proposition.
  • Knowledge and network in the Vacation Rentals industry, as well as the mobility, and corporate housing space is an advantage.

Employment Type

Remote

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