Guest Service Agent - Fairfield by Marriott Downtown Spokane

Our Guest Service Agent is energetic and self-motivated, someone who is outgoing and not afraid to interact with the public. We work in a fast-paced and often changing business landscape, and our team is dedicated not only to the success of the business but also to each other. This is a full-time role, 3:00-11:00 PM, and we reward hard work and dedication. If you have hotel experience and are looking for a long-term career in the hospitality industry, please apply today for immediate consideration.

Job Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
  
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  
• Maintain positive guest relations at all times.
  
• Resolve guest complaints, ensuring guest satisfaction.
  
• Obtain assigned bank and ensure accuracy of contracted monies.
  
• Process all guest check-ins & check-outs.
  
• Verify registration card information with the guest.
  
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  
• Direct Bell Person to escort guest and transport their luggage to the room.
  
• Handle overbooked or walked in guests.
  
• Accept and record wake-up call requests.
  
• Monitor, send and distribute guest faxes.
  
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  
• Resolve discrepancies on the room status report with Housekeeping.
  
• Match the bucket check to in-house guest ledger report, report discrepancies to Manager.
  
• Other duties as assigned.
  

Requirements

• High school diploma or equivalent.
  
• Minimum of 1-year front office or guest service experience in hotel.
  
• Ability to lift and carry up to 50 lbs.
  
• Ability to stand for long periods.
  
• Stay calm under pressure and adapt to quickly changing hotel and customer needs.
  
• Ability to work swing shift, 3:00-11:00 PM.
  
• Moderate to advanced computer skills.
  

Knowledge, Skills, and Abilities:

• Exceptional Customer Service skills in person and over the phone.
  
• Excellent communication skills, both written and verbal.
  
• Excellent phone skills.
  
• Organized and detail-oriented with strong interpersonal skills.
  
• Ability to work independently with little supervision.
  

Benefits

• Competitive starting salary
  
• Room for advancement
  
• Employee discounts & incentives