| Required / Desired | Amount | of Experience |
Knowledge Management Strategy & Architecture Experience | Required | 5 | Years |
Service Desk Knowledge Management Strategy & Architecture | Required | 3 | Years |
Service Desk Knowledge Management Experience | Required | 8 | Years |
End-User Technical Writing | Required | 5 | Years |
Gathering Requirements | Required | 5 | Years |
Instructional Design Graphics Experience | Required | 5 | Years |
Service Now Knowledge Integration | Highly desired | | |
ITIL Foundations Certification | Highly desired | | |
Skills : Service Desk Knowledge Management Strategy & Architecture