Financial Software Consultant
Posted on :
21-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1987704
Responsibilities:
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
- Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage work performance to meet goals and objectives outlined in the individual performance plan. Actively participate in training programs as assigned by a Team Lead or the Manager.
- Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability Perform other/additional duties and projects that may be periodically assigned.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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