This position works with patient families to educate them on applicable insurance benefits and payment options for out of pocket amounts due. For uninsured and under insured patients, the Family Financial Services Counselor works with the family to assist them in obtaining 3rd party covered through government and/or commercial plans and also walks them through the PCH financial assistance application process. This position provides a customer service friendly approach that is coordinated with the patients care team to ensure that the family has a full understanding of liability, coverage and coverage options, and payment options.
This is a full-time position needed at the Mercy-Gilbert location. AHCCCS/HEA processes and application knowledge preferred. Training for this position will be at Phoenix Childrens Main Campus but permanent home will be at the new Mercy-Gilbert facility. Schedule will be Monday - Friday from 9:00am - 5:30pm
Requirements
Experience- Experience with HIPAA Privacy Act.
- Experience with HMOs and other third-party payers within and outside the United States.
- Experience with related Federal and State programs available to the uninsured.
- Two (2) or more years of experience in a healthcare revenue cycle environment
Education
- High School Diploma or GED
Benefits
Phoenix Children s offers full- and part-time employees a comprehensive benefits package including:
- Substantial Relocation Assistance
- Competitive pay with incentives
- 401(k) Retirement Plan with company match
- Health, Dental vision and life insurance beginning the first day of the month following hire date
- Tuition reimbursement
- DailyPay
- Childcare discounts and much more!
Experience with HIPAA Privacy Act. Experience with HMOs and other third-party payers within and outside the United States. Experience with related Federal and State programs available to the uninsured. Two (2) or more years of experience in a healthcare revenue cycle environment