Enterprise Services - IT StrategistHybrid
Posted on :
31-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2004237
Position: IT Strategist
location:Lansing MI
Duration: 1 year
We are seeking an individual with at least 5 years' experience in the Service Delivery Manager role to
help lead onboarding our current team into the new support model. This person would be responsible
for training, documentation, and leading by example along with ongoing mentoring the Service Delivery
Managers in their new roles. This will be a 12-month engagement while we complete the transition
from our current support model to the new Service Delivery Manager support model.
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key
functions within DTMB IT that enable the delivery of high-quality services to our customers, and to
ensure Service Delivery processes are in place to meet our customer needs. This position is a customer
facing a role that requires the establishment and management of expectations with our customers and
will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position
will also act as an internal advocate for our customers' requirements and work closely with DTMB IT
Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have working technical knowledge of infrastructure services such as Windows
VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, GCP and
Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations
certification is required, with V4 certification preferred. Below is the list of our technical and soft skills
we desire for this position:
Technical skills:
Strong computer skills.
Expert knowledge of ITIL disciplines
Ability to manage conflict and offer suitable resolutions
Strong customer service, project management, relationship management and quality control
skills.
Resource planning skills
Experience of managing 3rd parties and 3rd party delivered services
Soft Skills:
Keen sense of time management
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Excellent written and verbal communication skills
Willingness to support and mentor other team members
Able to manage sensitive and sometimes confidential information
Self-motivation and able to take responsibility
Top Skills & Years of Experience:
- 5+ years experience
- ITIL Foundations certification is required, with V4 certification preferred
- 5+ years experience
- ITIL Foundations certification is required, with V4 certification preferred
Job Description:
We are seeking an individual with at least 5 years' experience in the Service Delivery Manager role to
help lead onboarding our current team into the new support model. This person would be responsible
for training, documentation, and leading by example along with ongoing mentoring the Service Delivery
Managers in their new roles. This will be a 12-month engagement while we complete the transition
from our current support model to the new Service Delivery Manager support model.
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key
functions within DTMB IT that enable the delivery of high-quality services to our customers, and to
ensure Service Delivery processes are in place to meet our customer needs. This position is a customer
facing a role that requires the establishment and management of expectations with our customers and
will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position
will also act as an internal advocate for our customers' requirements and work closely with DTMB IT
Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have working technical knowledge of infrastructure services such as Windows
VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, GCP and
Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations
certification is required, with V4 certification preferred. Below is the list of our technical and soft skills
we desire for this position:
Technical skills:
Strong computer skills.
Expert knowledge of ITIL disciplines
Ability to manage conflict and offer suitable resolutions
Strong customer service, project management, relationship management and quality control
skills.
Resource planning skills
Experience of managing 3rd parties and 3rd party delivered services
Soft Skills:
Keen sense of time management
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Excellent written and verbal communication skills
Willingness to support and mentor other team members
Able to manage sensitive and sometimes confidential information
Self-motivation and able to take responsibility
Skills :
Employment Type
Full Time
Company Industry
Key Skills
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