Dispatcher - Connecticut
Posted on :
07-03-2023
Employer Active
1 Vacancy
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Jobs by Experience
Dispatch Experience - Dispatching Field Techs and/or covering large geographical areas preferredyears
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-03-2023
Job Description
Req ID : 1962436
DISPATCHER - Dispatching Petroleum Technicians
WildcoPES is the New England, New York and Mid-Atlantic regions leader for the service, compliance, preventative maintenance and repair. WildcoPES is now accepting applications for a full-time Dispatcher positions in our Manchester, NH office. Medical, Vision & Dental start the day of hire!!
Scope of Work:
Dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. Project Management: manage scope of project and schedule of technicians.
Job Summary:
- Excellent communication and customer service skills.
- Ability to handle an extremely high volume of service calls.
- Negotiating priority of service call.
- Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated.
- Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project.
- Must have an above average ability to multi-task in a fast-paced environment.
- Must work well under pressure and attention to detail is an absolute must.
- Attention to data entry, updating information in a timely manner throughout the day.
- Continuous communication with service technicians and providing optimal routing.
- Technical support; providing directions, changes in scheduling, etc.
- Notifying customers of delay in delivery schedule.
- Track that our service technicians comply with customer requirements.
- Assist in closing service calls and invoicing.
- Collect and review service technician s paperwork and notes for completeness.
- General office duties (faxing, scanning, typing, filing, etc.)
Requirements
Education Requirements:
- High school diploma or equivalent.
- 3+ years of experience dispatching Field Service Techs
- Strong computer skills, excellent communication and organizational skills.
- Proven ability to accurately and quickly develop creative solutions to problems.
- Self-starter with multi-tasking ability and strong interpersonal skills.
- Experience using internet maps and dispatch software.
Benefits
- Medical, Dental & Vision start the date of hire
- 401K & Roth IRA Retirement Plan
- Complimentary Life Insurance Policy
- 16 days of PTO + 8 paid holidays
WildcoPES is a drug-free environment and an Equal Opportunity Employer
Education Requirements: High school diploma or equivalent. 3+ years of experience dispatching Field Service Techs Strong computer skills, excellent communication and organizational skills. Proven ability to accurately and quickly develop creative solutions to problems. Self-starter with multi-tasking ability and strong interpersonal skills. Experience using internet maps and dispatch software.
Employment Type
Full Time
Key Skills
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