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Db Customer Support
drjobs
Db Customer Support
PepsiCo Egypt
drjobs Db Customer Support العربية

Db Customer Support

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 2000235

Responsibilities:

• Conduct monthly payment reconciliation for all credit customers - Reconciliation part. Prepare information (payment track record) for terminating customers (due to bad payment record or other reason)
• Maintain Customer Master Data and Maintain policies, processes, and tools.
• Review distributor and customer dashboards (Claims data, incentives, D&A)
• Manage customer service issues (create service ticket, coordinate with Zone Admins). Generate weekly reporting to track ASN compliance by bin /RSRs. Distribute weekly reports to Field leaders via email
• Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
• Drive and supporting continuous process improvement and standardization in order to increase efficiency
• Report shared service performance on Customer/DB Management order to Markets/Cluster and Sales Lead
• Participate in regular operational review calls with Business Partners and Business Leaders

Employment Type

Full Time

Company Industry

Accounting & Auditing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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