CUSTOMER SERVICE REPRESENTATIVE

• Inform the public about the Labor Department programs, related laws, policies and
  
• Assist the public via phone, email, mail and
  
• Maintain inbound phone calls through the Department s main switchboard, which receives approximately 860 phone calls each
  
• Accept, review, evaluate and process submitted claims and
  
• Research, identify and service the correct employer that the claim/complaint was filed
  
• Contact involved parties via phone, email and
  
• Receive and process responses from involved ;
  
• Compose detailed, comprehensive activity logs of actions taken and information
  
• Maintain detailed written notes of conversations with involved
  
• Identify applicable case
  
• Process closed cases and send, via mail and email, the closure documents to involved
  
• Process checks received from employers and ensure they are promptly sent to the
  
• Other duties as
  

Skills Required

• Basic computer skills and data
  
• Use of various computer programs (, Microsoft Office and Google).
  
• Basic
  
• Written and verbal communication
  
• Organizational
  

Experience Required

Knowledge needed:Customer service

Abilities needed:

• Requires the ability to communicate in a professional manner both orally and in
  
• Ability to work under
  
• Ability to meet
  
• Ability to
  
• Ability to work in a team and
  
• To work effectively with a diverse public customer
  
• To work confidentially with
  
• To identify, analyze and resolve customer problems with excellent customer
  

Experience Preferred

The ideal candidate will have the ability to read, write, speak and comprehend Spanish at a professional business