Customer Service Rep....
Customer Service Representative
Posted on :
18-02-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1919621
We are recruiting for a Customer Service Representative on behalf of TO RISE LLC, You will be responsible for delivering outstanding customer service to all stakeholders and will take responsibility for each customer interaction, ensuring that customer requirements are completely met and resolved, whilst providing a consistent, professional and customer focused based approach.
Based at the busy and demanding Accommodation 'one stop shop' and supporting the frontline Reception desk. You will be the first point of contact for all our customers, dealing with a wide range of enquiries where you will review, diagnose, resolve or pursue for satisfactory resolutions.
You will be required to work some weekends to support with open days, as and when required.
Main Duties
* Act as first point of contact and take responsibility for all enquiries from beginning to end; identifying the needs of the customer to resolve specialist and general enquiries relating to Accommodation, Academic or Professional Services, only referring or escalating an issue to specialist support where necessary whilst adhering to Data Protection and confidentiality policies
* Manage telephone calls/emails professionally and efficiently. Log and track customer requests and enquiries in a courteous, efficient and timely manner within the guidelines set
* Populating and generating tenancy agreements and calculating payment plans. Completing all associated paperwork, ensuring all documents received include appropriate signatures and identification and pursue all incomplete documentation
* Handle card, online and cash payments, ensuring that all financial regulations are met, taking responsibility for payments taken daily. Conduct customer refunds credits, lockouts, lost keys, verifying documentation against policies and procedures
About You
* Excellent customer service skills and a professional, assertive manner
* Ability to independently organize own workload and priorities effectively to meet deadlines
* Excellent written and verbal communication skills
* Confident in dealing with queries, via phone, email & face to face
* Have a sensitive approach to dealing with a diverse range of customers, demonstrating tact and diplomacy
Additional Information
* Fixed term contract until Jan 2024
* Immediate Start
* Location - Newport, Gwent
* Hours - 09:30 - 17:00 Monday - Friday with flexibility to work some weekends
* 30 days holiday, plus bank holidays
Based at the busy and demanding Accommodation 'one stop shop' and supporting the frontline Reception desk. You will be the first point of contact for all our customers, dealing with a wide range of enquiries where you will review, diagnose, resolve or pursue for satisfactory resolutions.
You will be required to work some weekends to support with open days, as and when required.
Main Duties
* Act as first point of contact and take responsibility for all enquiries from beginning to end; identifying the needs of the customer to resolve specialist and general enquiries relating to Accommodation, Academic or Professional Services, only referring or escalating an issue to specialist support where necessary whilst adhering to Data Protection and confidentiality policies
* Manage telephone calls/emails professionally and efficiently. Log and track customer requests and enquiries in a courteous, efficient and timely manner within the guidelines set
* Populating and generating tenancy agreements and calculating payment plans. Completing all associated paperwork, ensuring all documents received include appropriate signatures and identification and pursue all incomplete documentation
* Handle card, online and cash payments, ensuring that all financial regulations are met, taking responsibility for payments taken daily. Conduct customer refunds credits, lockouts, lost keys, verifying documentation against policies and procedures
About You
* Excellent customer service skills and a professional, assertive manner
* Ability to independently organize own workload and priorities effectively to meet deadlines
* Excellent written and verbal communication skills
* Confident in dealing with queries, via phone, email & face to face
* Have a sensitive approach to dealing with a diverse range of customers, demonstrating tact and diplomacy
Additional Information
* Fixed term contract until Jan 2024
* Immediate Start
* Location - Newport, Gwent
* Hours - 09:30 - 17:00 Monday - Friday with flexibility to work some weekends
* 30 days holiday, plus bank holidays
Pay: 19,707/annum
Skills :
Employment Type
Full Time
Company Industry
Key Skills
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