Customer Service Representative

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

If you have the desired skills and qualifications required for this role, you can send in your applications to us

Get in touch with us if you have the experience and skills, we are looking for. We would love to have you onboard.

Responsibilities

• Making daily inbound and outbound calls
• Listening and addressing customer queries

• Building a long-lasting business relationship with clients
• Maintaining and updating the record of all customer communications

• Providing clients with the necessary product information
• Processing customer applications and refund requests
• Escalating urgent queries to the senior management

• Managing customer database

Requirements

• Bachelor s degree in Business Management, Business Administration, or a related field

• Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
• Knowledge of customer service practices and guidelines
• Highly detail-oriented and organized individual

• Excellent communication and interpersonal skills
• Ability to handle stressful situations and maintain a calm composure