Customer Service Representative CSR
Posted on :
17-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1980641
Company Description
The company is a fulfillment partner for large box retailers, leading e-tailers, and wholesalers. The company is continuing to grow year over year, and thus they are looking for GREAT new team members!
The company is backed by a multi-billion-dollar investor and a leadership team full of industry veterans and fresh new minds. The companys rapid growth makes it seem more like a startup, but they have the resources of a mature business.
The company is a fulfillment partner for large box retailers, leading e-tailers, and wholesalers. The company is continuing to grow year over year, and thus they are looking for GREAT new team members!
The company is backed by a multi-billion-dollar investor and a leadership team full of industry veterans and fresh new minds. The companys rapid growth makes it seem more like a startup, but they have the resources of a mature business.
The Customer Support team is the heart and face of this organization. The Customer Support team plays an essential role pleasing customers through phone and email interaction.
Customer Service Representative (CSR) Roles & Duties:
Customer Service Representative (CSR) Roles & Duties:
- Serve as a recurring point of contact with key customers
- Answer phone calls, take orders (phone, email, etc.), perform price and availability checks,
- quote shipping speeds, arrange returns, and solve customer challenges
- Resolve customer issues while protecting the company s best interests
- Build sustainable relationships with customers and OWN many customer accounts
- Follow established procedures, guidelines, and policies
- Be a team player willing to complete many different types of tasks
- Add value to the team with input from customers, your experiences, and your ideas
- You must have the flexibility to work an 8-hour shift between 8AM and 8PM (set schedules are published one month in advance)
Requirements
- 2+ years of experience in a fast-paced business environment focused on customer service.
- A knack for solving customer problems while balancing the best interests of the company.
- An even-keeled and professional demeanor.
- Passion for greatness.
- Commitment to strong values and integrity.
Benefits
- Unlimited growthopportunity
- Competitive compensation
- Profit Sharing exceeding standard bonus
- Medical, dental, vision, and prescription coverage
- 401(k) and retirement cash account
- Life insurance
- Pre-tax accounts for health care and dependent care
- Paid vacation, holidays, and sick time
This description is based on managements assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not intend to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling or staffing needs.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.
2+ years of experience in a fast-paced business environment focused on customer service. A knack for solving customer problems while balancing the best interests of the company. An even-keeled and professional demeanor. Passion for greatness. Commitment to strong values and integrity.
Employment Type
Full Time
Company Industry
Key Skills
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