Customer Service Assistant

Responsibilities
• Apply the service configuration that enables the customer to render the services.
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information from the start to the end of the organization process; ensuring that both an appropriate and adequate investigation takes place in all cases.
• Provide customer help, support and technical issue resolution via E-Mail, phone and online meetings.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Generate Sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers