Employer Active
• Nurturing in-bound and qualified leads into registered customers
• Achieving customer acquisition targets across the key sectors
• Resolving and reacting to relevant customer enquiries
• Writing up sales reports and generating insightful metrics that support the executive-level board.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
Full Time