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Customer Experience Manager
drjobs Customer Experience Manager العربية

Customer Experience Manager

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1912433

Responsibilities:

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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