Customer Care Representative Needed Today

We are a leader in the workplace, education, healthcare & hospitality furniture industry!! This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

Duties And Responsibilities:

• Answer all questions, calls and emails in a timely manner
  
• Demonstrates the skills and product knowledge required to perform job functions.
  
• Knowledge and use of electronic catalog and website.
  
• Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  
• Support Customer Care Operations from our dealers and team members
  
• Order Entry on a daily basis.
  
• Check order status/electronic orders
  
• Maintenance of Showroom/calendar
  
• Check inventory
  
• Provide product information and pricing
  
• Process credits, return authorizations and factory charge backs.
  
• Submit changes or cancellations on orders
  
• Track shipments
  
• Research and resolve customer inquiries
  
• Initiate freight claims
  
• Truck building
  
• Schedule factory drops
  
• Update customer experience center with relevant inquiries
  
• Assists customers in showroom as needed
  
• Participates in Literature Room inventory/order literature
  
• Reviews appropriate daily reports
  
• Document filing
  
• Monitor stock levels
  
• Follow and adhere to department/company guidelines
  
• Other duties as assigned
  
• ***Ability to navigate AS400
  
  

Requirements

• High school diploma, or equivalent
  
• Related experience or training
  
• Ability to navigate AS400
• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
  
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals