We are a leader in the workplace, education, healthcare & hospitality furniture industry. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.
Duties And Responsibilities:
- Answer all questions, calls and emails in a timely manner
- Demonstrates the skills and product knowledge required to perform job functions.
- Knowledge and use of electronic catalog and website.
- Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
- Support Customer Care Operations from our dealers and team members
- Order Entry on a daily basis.
- Check order status/electronic orders
- Maintenance of Showroom/calendar
- Check inventory
- Provide product information and pricing
- Process credits, return authorizations and factory charge backs.
- Submit changes or cancelations on orders
- Track shipments
- Research and resolve customer inquiries
- Initiate freight claims
- Truck building
- Schedule factory drops
- Update customer experience center with relevant inquiries
- Assists customers in showroom as needed
- Participates in Literature Room inventory/order literature
- Reviews appropriate daily reports
- Document filing
- Monitor stock levels
- Follow and adhere to department/company guidelines
- Other duties as assigned
- ***Ability to navigate AS400
Education
High school diploma or general education degree (GED); or one to three months related experience and/or training;
or equivalent combination of education and experience or military equivalent.
**WE ARE ONLY LOOKING FOR CANDIDATES WITH STABLE JOB HISTORY WHO ARE LOOKING FOR LONG-TERM EMPLOYMENT, NO JOB HOPPERS PLEASE
Requirements
- Superior verbal and written communication skills with a strong ability to solve problems
- effectively and efficiently
- Strong attention to detail, ensuring purchase orders are placed in a timely manner and any
- questions regarding purchase orders are handled properly
- Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals