Change Analyst

The role of the Change Analyst includes (but is not limited to) the following duties:

• Effectively manage the end-to-end change lifecycle and identify process improvements where possible.
  
• Day to day management of change requests.
  
• Identification and allocation of relevant change approvals.
  
• Conducting & verifying post implementation reviews, investigating issues arising out of change implementation.
  
• Reporting of change to both internal and customer management teams.
  
• Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
  
• Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes.
  
• Drive continuous improvements to the quality and efficiency of the change management process.
  
• Ensure operational teams adhere to our quality standards within the IT Service Management toolset.
  

Requirements

Minimum Requirements:

• Minimum of 5 years of experience in a relevant role.
  
• B Degree in Business Management with Change Management course or module completed.
  
• Excellent communication skills.
  

Benefits