Title: Call Center - Inbound Customer Care
Location: Denver, Colorado
Duration: 12 months
Note: This is a Remote Position.
Job Description:
- Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate s degree in a related area.
- Sample Duties:
- Perform hands on testing
- Write detailed scenarios for releases including providing estimates for test planning
- Review technical and business documents to prepare test cases
- Communication skills both verbal and written
About Us:
Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #931 2021) on In c. 5000 fastest growing companies in the USA.
Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients.
Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.
Communication skills both verbal and written