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Call Center Administrator
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Call Center Administ....
Confidential Egypt
drjobs Call Center Administrator العربية

Call Center Administrator

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1781365

Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Administration

Key Skills

About Company

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