- Receive customers complaints and inquiries via email and coordinate with assigned team member to respond/ follow up.
- Follow up customers complaints and inquiries with the assigned branches until resolution.
- Follow up schedules and update technicians with any canceled appointments.
- Maintain an organized geographic work schedule for technicians.
- Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders.
- Maintain an organized archive of all job orders and related documents, in hard and soft copy forms.
- Perform additional duties as communicated and assigned.
Requirements
- Bachelor s Degree in Business Administration or relevant field
- Good English language (higher levels will be an asset)
- SAP experience/knowledge
- Excellent communication skills
- V. Good Organizational skills
- Excellent Computer skills
Customer Care Customer service Account Manager complains sales performance Handle customer