Account Advisor
Posted on :
25-02-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1944278
Responsibilities:
- Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers) and technical
- Handle all complaint cases related to vendors such as driver attitude, delay delivery, missing items and food
- Register all complaints in the system and maintain accurate TAT based on SOP escalation business
- Consistent complaint follow-up with customers to ensure full resolution of their
- Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
- Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
- Collect caller’s feedback and suggestion, forward it to direct team leader for future
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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