30 - 35Hr - Remote Online Customer Service Representative

How to Apply:

IMPORTANT: You must apply directly at to be considered for this position. 

Posting Date:

March 18, 2023

Location:

Work from Home

Salary:

$30-$35 per hour (depending on experience)

Job Description:

We are looking for a skilled and motivated Online Customer Service Representative to join our team and provide top-notch customer support to our clients. As a remote customer service representative, you will be responsible for handling customer inquiries and concerns through various online channels, including email, chat, and social media.

Responsibilities:

• Respond to customer inquiries and concerns in a timely and professional manner through online channels.
• Resolve customer issues and complaints with empathy and excellent customer service skills.
• Accurately document all customer interactions in our CRM system.
• Continuously learn about our products and services to provide accurate information and solutions to customers.
• Escalate customer complaints or issues to the appropriate departments when necessary.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Analyze customer interactions and report any trends or patterns to management.
• Collaborate with other departments to resolve customer issues and provide a seamless customer experience.

Requirements:

• High school diploma or equivalent. Bachelor's degree preferred.
• Minimum of 2 years of experience in online customer service.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and CRM software.
• Ability to work independently and in a team environment.
• Experience working in a remote environment is preferred.
• Flexible availability to work evenings, weekends, and holidays when required.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth within the company. If you are a customer-focused individual who thrives in a fast-paced and dynamic environment, we encourage you to apply.