The Customer Care Transformation Leader serves as the enterpriselevel leader responsible for driving one of Industrial Powertrain Solutions (IPS) top transformation priorities focused on Customer Success - EaseofDoingBusiness. This role is accountable for orchestrating crossfunctional transformation across the entire customer journeydesigning testing deploying and operationalizing new capabilities that materially improve customer effort service experience and commercial outcomes.

Acting as the strategic integrator and accelerator for the Ease of Doing Business (EoDB) strategy this role leads across a multifunctional team influences senior leaders across Sales Customer Success Operations Supply Chain IT and Finance and ensures the organization delivers against defined KPIs milestones and capability build requirements. This role requires exceptional changemanagement capability strong executive presence and the ability to drive alignment and execution in a complex matrixed environment.

Strategic Leadership & Transformation

• Serve as the enterprise owner of the EoDB Strategy accountable for endtoend delivery of capabilities milestones and kpi outcomes.
• Lead the design testing deployment and operationalization of new processes systems and customerexperience frameworks that reduce customer effort and differentiate service for atier accounts.
• Act as the primary integrator across functions ensuring alignment resource allocation and decisionmaking to accelerate progress and remove barriers.

Program Ownership & Operating Cadence

• Develop and maintain the initiatives charter resource plan bowler KPI framework and investment requirements (budget capex talent).
• Establish and run the operating cadence including daily/weekly standups monthly leadership reviews and crossfunctional checkpoints.
• Drive rigorous program management discipline ensuring issues are surfaced early rootcause problem solving is initiated immediately and corrective actions are implemented.

CrossFunctional Influence & Change Management

• Influence and align senior leaders across sales customer success operations supply chain it and finance to ensure coordinated execution and adoption of new capabilities.
• Lead changemanagement efforts to ensure new processes tools and behaviors are embedded across the organization.
• Challenge teams constructively on sequencing prioritization and adequacy of actions to ensure delivery of strategic commitments.

Customer Experience & Capability Development

• Build and operationalize a system (process technology) for managing customer requests from initiation through resolution including escalation paths across the customer journey.
• Implement a differentiated services model leveraging focused resources and customer service teams to proactively manage preorder order and postorder interactions.
• Develop a customerexperience measurement framework that connects quote accuracy order execution and customer effort to revenue retention and service outcomes.

Performance Management & Executive Reporting

• Own the KPI framework ensuring metrics are defined measured and tied to business outcomes.
• Provide clear concise updates to the IPS leadership team including progress risks mitigation plans and required decisions.
• Ensure monthly updates of the bowler prior to Presidents Operating Reviews and lead discussions during leadership Policy Deployment reviews.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelors degree required; Advanced degree preferred (MBA or Masters Degree)
• Minimum 10 years experience in Commercial Leadership ideally in Customer Care Sales Operations Sales or Customer Success.
• Proven track record leading large-scale enterprise-wide transformations with demonstrated ability to influence senior leaders across a complex matrixed organization.
• Strong commercial acumen with deep understanding of customer segmentation e-commerce digital enablement and cross-functional process integration.
• Exceptional executive communication leadership and stakeholder management skills with the ability to inspire align and drive organizational change.
• Strong critical thinking and problem-solving capabilities; prior experience applying 80/20 principles highly desirable.
• Demonstrated ability to set a strategic vision translate it into actionable roadmaps and define KPIs and success measures; experience with Policy Deployment OKRs or Hoshin Planning preferred.
• Analytical skills to properly interpret data and develop strategic insights
• Experience leading or influencing cross-functional teams including Sales Operations Finance Supply Chain and IT through multi-phase transformation journeys.
• Experience managing or influencing budgets investment decisions or resource allocation for enterprise initiatives
• Knowledge of customer experience measurement journey mapping and continuous improvement methodologies (e.g. Lean Six Sigma Design Thinking) preferred.

Interpersonal/Leadership Skills

• Business & Financial Acumen
• Intellectually curious and embraces continuous improvement challenging the status quo
• Introduces and proactively seeks out new ideas and solutions to strengthen performance
• Holds self and others accountable to build and instill a continuous improvement culture
• Ensures best practices and lessons learned are adopted
• Strong cross-functional facilitation

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any third-parties for hires made.