Business Enablement & Innovation Process Analyst

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Location:Grand Rapids MI

Employee Status: Full-Time

Workplace Type: Hybrid

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The Business Enablement & Innovation Process Analyst supports the Center of Excellence (CoE) by documenting analyzing and visualizing business processes across the credit union. This role focuses heavily on interviewing departmental subject matter experts (SMEs) gathering process details and converting them into accurate standardized process flow diagrams using Microsoft Visio. This role works under the direction of a Manager within the CoE and partners with business units to ensure processes are clearly understood consistently documented and ready for continuous improvement efforts.

What youll do:

Process Mapping & Documentation: Build endtoend process flow maps in Microsoft Visio using standardized CoE notation and formatting. Convert complex operational activities into clear easytofollow swim-lane diagrams current and future state maps and supporting documentation and narratives. Update process documentation based on feedback system changes or operational modifications. Maintain process documentation repositories and version control.
Interviewing & Requirements Gathering: Conduct interviews with crossfunctional SMEs to understand existing processes decision points handoffs and pain points. Facilitate discussions to clarify steps exceptions and business rules. Translate information from stakeholders into structured process documentation.
Process Analysis & Insight Development: Evaluate process steps for inefficiencies redundancies and risks. Identify gaps ambiguities and improvement opportunities within process flows. Support CoE process optimization initiatives by providing data-driven insights.
Stakeholder Engagement & Communication: Interact professionally with executives managers SMEs and cross-functional partners. Facilitate process validation sessions to confirm accuracy of documentation. Communicate findings clearly using both written and verbal communication.
MultiInitiative Support: Successfully support multiple process documentation initiatives simultaneously. Balance competing priorities while meeting timelines and documentation standards. Maintain documentation tools and templates.

What youll bring:

Associate or bachelors degree in business operations information systems or related field preferred.
Training or certification in process mapping Lean continuous improvement or business analysis is a plus (but not required).
1-2 years of related experience in business process documentation analysis operations support project coordination or similar fields.
Experience interviewing stakeholders and translating information into structured documentation.
Prior exposure to process improvement concepts workflow tools or business analysis methodologies preferred.
Proven ability to organize information manage tasks and document processes for technical and nontechnical audiences.

Other Skills:

Proficiency with Microsoft Visio for process mapping is required.
Working knowledge of Microsoft Office Suite.
Ability to decompose complex information into digestible components.
Familiarity with workflow diagrams swim-lane notation Business Process Modeling Notation or similar frameworks is a plus.

What youll get:

All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.

LMCU is an Equal Opportunity Employer

Required Experience:

Primary Location:Grand Rapids MIEmployee Status: Full-TimeWorkplace Type: HybridWho we are: At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who p...