Director Client Services

The Director in this role will be responsible for the strategic oversight implementation and operational excellence of a reimbursement HUB. The Director will be responsible for managing patient services personnel budgets acting as liaison with assigned customer and overall leadership of the project.

The Director reports directly to the Senior Director of Patient Access & Support Services. The project will be supporting a major pharmaceutical company with their rare disease HUB inclusive of reimbursement services (Benefits Investigations Prior Authorization Appeals etc) copay patient assistance adherence and collaboration with Field Reimbursement Managers.

Job Responsibilities:

Act as the primary business partner to client leadership ensuring strategic alignment and transparent communication.

Lead the design execution and continuous improvement of a full-service HUB supporting multiple.

Collaborate with cross-functional teams including Business Development Solutions Implementation Operations Data & Analytics (DnA) and market access consultants to deliver integrated solutions.

Define and monitor KPIs to evaluate program performance and identify areas for optimization.

Participate in governance meetings QBRs and strategic planning sessions to represent program interests.

Provide leadership and direction to Program Managers and supporting staff.

Foster a culture of accountability innovation and continuous learning.

Oversee resource allocation risk mitigation and performance management across all program initiatives.

Ensure adherence to SLAs compliance standards and contractual obligations.

Deliver regular updates to internal and external stakeholders on program status risks and outcomes.

Required Qualifications:

Bachelors degree in business healthcare administration pharmacy or related field.

Minimum 57 years of experience in copay assistance reimbursement services or patient access programs within the pharmaceutical or healthcare industry. Prefer experience with rare disease products.

Proven leadership experience managing cross-functional teams and complex client relationships.

Strong understanding of pharmacy and medical benefit design and third-party payer systems.

Excellent communication analytical and stakeholder management skills.

Experience working with pharmaceutical manufacturers and specialty pharmacies

Proven ability to motivate and coach others to drive performance

Strong organizational skills

Professional presence in working with internal and external customers and the ability to build collaborative relationships

Demonstrated experience in effective financial budget management

Excellent listening and problem-solving skills

Demonstrated ability to work independently in a fast-paced work environment

Advanced computer skills and data base management knowledge with experience in software application including MS Office (Teams Word Excel PowerPoint and SharePoint)

Must reside in country where the job is posted.

#LI-CES

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

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