Specialist 1, Techline
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Job Location:
Smyrna, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Smyrna TN
Job Schedule:Full-time onsite
Education Requirement:AA degree preferred. ASE Master Certification required
Sponsorship:No
Shape the Future of Mobility at Nissan: Launch Your Career Drive Innovation
We are currently looking for aSpecialist 1 Techline to join our team inSmyrna TN.
A Day in the Life:
Replies to TECH LINE cases via email or phone and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
Contributes to building brand value and achieving enduring profitable growth.
Job Functions
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance service or repair. Provides support consistent with brand values profitability and cost reduction goals.
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations independent of borders (functions regions and affiliates) to complete reporting requirements.
As necessary performs other related duties of which the above are representative.
WhoWereLooking for:
Required:
Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
Experience:
Three or more years of automotive experience plus one or more years of directly related professional level experience.
Education:
AA degree preferred. Consider equivalent related college or technical courses seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred.
Computer Skills:
Knowledge of word processor spreadsheet other PC applications etc. to output routine products with similar non-creative formats. Typing speed of 30wpm or better.
Travel:
No travel.
Physical Requirements
The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
WhatYoullLook Forward to at Nissan:
Career Growthand Continuous Learning Opportunities:Benefit from diverse career paths cross-departmental moves and innovative learning platforms. Enhance your skills through seminars leadership training and tuition reimbursement programs all while playing a vital role in shaping the future of transportation.From day oneyoullhave the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards:Be supported with a Comprehensive Benefits Package including medical mental health parental leave retirement savings & unique Nissanperks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information accessourNissan Benefits Overview Guide.
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal state and local laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Smyrna Tennessee United States of AmericaRequired Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
The company traces its name to the Nissan zaibatsu, now called Nissan Group. ... In 2014, Nissan was the largest car manufacturer in North America. Nissan is the world's largest electric vehicle (EV) manufacturer, with global sales of more than 320,000 all-electric vehicles as of Apri ... View more
