Workforce Team Leader

Workforce Team Leader

Job No.: 689654

Location: Clayton campus

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $106789 - $117128 pa HEW Level 7 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University

• Join our inclusive collaborative community

• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

We are seeking a Workforce Team Leader to play a key role to support the effective operation of the Universitys centralised assessment operations with a focus on eExam support staff recruitment rostering and communications.

The successful candidate will manage and oversee the recruitment contract rostering and timesheet approval for all eExam support staff in line with University Policy. You will act as the subject matter expert for projects and programs ensuring excellence in process and judgement to provide sound and timely advice and support to clients staff and other stakeholders.

Reporting to the Senior Exam Delivery Advisor this role offers a unique opportunity to be a part of a high functioning team of professionals who go above and beyond to support students each and every day whilst coaching and mentoring assessment support staff in the workforce team.

Key Responsibilities

• Supervise workforce staff to administer the development of maintenance and distribution of assessment staff support rosters

• Provide strategic support to the Operational Exam Delivery Manager and Senior Exam Delivery Advisor

• Provide expert and authoritative customer service

• Provide leadership supervision and guidance to team members

• Contribute in identifying process procedure and system improvements

About You

You are a proactive and highly organised individual with expert administrative skills and a passion for improving processes to support large operational objectives. You thrive in a fast paced complex environment that places student experience at the forefront of all decision making.

You will bring:

• A relevant degree with subsequent relevant experience or extensive experience or broad knowledge in administrative fields or an equivalent combination of relevant experience and/or eduction/training

• Staff management & leadership experience with the ability to motivate and develop staff

• Advanced organisational skills including the ability to set prioritise & manage time to meet deadlines

• Excellent administrative skills and a capacity to develop and implement effective processes

• A strong commitment to customer service

• Highly developed written and verbal communication skills including the ability to interact with a diverse range of stakeholders

• Highly developed computer literacy

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something ground breaking a place where great things happen.

We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

To Apply

For instructions on how to apply please refer to How to apply for Monash Jobs. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities neurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role as determined by the University.

Enquiries: Kate Wrathall Senior Exam Delivery Advisor 61 3

Position Description: Workforce Team Leader

Applications Close: Sunday 1 March 2026 11:55pm AEDT